May 17, 2024

JOB DESCRIPTION

Learning and Development (L&D) Strategies

  • Lead the development of the overall learning and development strategy for TMGH in alignment with the group’s business objectives and talent management goals.
  • Collaborate with Group HR Directors, Brand’s Leaders, and other stakeholders to formulate and align L&D strategies across the different entities within the group.
  • Translate the L&D strategies into actionable implementation plans, including timelines, budgets, and resource requirements.
  • Continuously monitor and evaluate the effectiveness of the L&D strategies and make necessary adjustments to ensure they remain relevant and contribute to the group’s development.

Training Needs Analysis and Training Program Management

  • Conduct regular Training Needs Analysis (TNA) across all hotels within the group to identify and prioritize training needs for new hires, high-potential employees, and management-level personnel.
  • Collaborate with on-site HR to plan and execute the yearly in-house training activities based on the TNA results.
  • Design and develop core training programs focused on Orientation, Guest Satisfaction, Communication Skills, Supervisory Skills, Cultural Sensitivity and Diversity, Upselling Skills, Time management and Prioritization and Internal Customer Service.
  • Develop and facilitate soft skills training programs for high-potential employees and management-level personnel where external training services are not applicable.
  • Support other entities within the TMG group by facilitating core skill courses as required.

Train-the-Trainer Program

  • Develop and implement a comprehensive Train-the-Trainer program to equip potential Supervisors and HODs with effective training delivery techniques and adult learning principles.
  • Provide ongoing support and coaching to internal trainers on training content, facilitation skills, and best practices.

E-Learning Platform and Training Resources

  • Spearhead the development and management of an e-learning platform to support self-paced and on-demand training for employees.
  • Curate relevant training videos, interactive modules, and other digital resources to supplement classroom-based training and promote continuous learning.
  • Collaborate with Brand’s Leaders and hotel teams to create engaging and interactive e-learning content aligned with the group’s training objectives.
  • Coordinating with IT development team to build the e-learning platform, which is user-friendly, accessible, and regularly updated with new content.

REQUIREMENT

  • Experience working in the hospitality industry.
  • Excellent interpersonal, verbal, and written communication skills in both Vietnamese and English.
  • Can create/adapt customized training programs.
  • Ability to collaborate with various stakeholders, including Group HR Director, Brand Leaders, and on-site HR teams to integrate training efforts across the organization.
  • Can work independently, meet deadlines with minimal supervision.
  • Self-motivated, strong presentation skill, comfortable speaking to diverse groups.
  • Ability to work in a fast-paced environment and travel frequently.
  • Proficient in virtual classroom delivery.
  • Proficient with Microsoft Office (Word, Excel and PowerPoint).

WORKING CONDITION AND BENEFIT

  • Working hours: 08:30am – 05:30pm, from Monday to However, the job may require to work during weekends or flexible working hours.
  • Travelling within the country/region if required.
  • A competitive salary package with rewards and annual bonus.
  • Health Care and Personal Accident Insurance 24/24.
  • 16 days annual leave, 10 days sick leave.
  • Social club with monthly in/out of office activities.
  • Annual staff party and companywide team building days.
  • Annual company trip.
Experience
3 YOE
Work Level
Manager / Executive
Employment Type
Full Time
Salary
up to 50 mil gross
Valid Until
July 31, 2024
TMG Hospitality
View profile
Industry
Hospitality
Company size
170 employees
Founded in
1994
Phone
(+84) 24 3926 3148 (+84) 24 3926 **** Show
Location
Hanoi

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