June 25, 2024


Operations Senior helps oversee and coordinate with Operations team and other departments for consistent implementation of reservations and operations process in the country as well as providing a business development, contracting, product development support function to the other team, especially in-destination sales. To provide outstanding customer service and ensure all bookings are confirmed and operated with suppliers’ accurately and efficiently, and that turnaround time and conversions are monitored.


  • Develop and maintain outstanding ViVu Journeys customer service standards
  • Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs
  • Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
  • Control quality of trips (target rating from passenger feedback and other monitoring system), regularly conduct quality controls (on spot, mystery checks, mystery guests, feedback forms)
  • Ensure company profitability (Operating expenses per month within budget, supplier costs within budget and quality assessed by Group management).
  • Review ViVu Journeys operations manuals and Emergency procedures periodically
  • Carry an emergency mobile phone on roster with team members
  • In charge of promoting in destination sales and optional tours sales from guides
  • Ensure ViVu Journeys ISO compliance across all the country
  • Develop and implement new procedures (SOPs, ISO) to improve overall efficiency
  • Create and maintain manuals for operations
  • Ensure effective HR management and development including recruitment, induction training, regular meetings, KPI management, NPS, appraisals and incentives, career development and training plans,
  • Optimize system usage and ensure all teams are capable of using it


  • Minimum 1 year experience in travel industry
  • Good command of both written and spoken English
  • Must be proficient using technology and working with software applications
  • High degree of customer service and satisfaction
  • Minimum Bachelor Degree
  • Solid teamwork and communication (both verbal and written) skills
  • Fluent in written and spoken English
  • Flexible and able to work with uncertainties and changing priorities
  • Ability to problem solve and make decisions
  • Multi-tasking
  • Excellent interpersonal and presentation skills across a variety of cultures
  • A self-starter able to work independently and as part of a team to meet deadlines and targets.
  • Ability to work outside normal office hours when required.
  • Customer centric with commitment to high standards of service delivery
  • High attention to details & strong time/priority management skills
  • Personally aligned with ViVu Journeys values
  • Proficient with Microsoft Office applications
  • Knowledge of Indochina
  • Understanding the fast-paced sales environment
  • Hungry – self-motivated and diligent, constantly thinking about the next step and the next opportunity.
  • Humble – quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.


  • A competitive package with highly attractive bonuses
  • Educational and annual company trips
  • Vibrant culture and working environment
  • Generous annual leave
  • An annual health package of gym membership and performance watch
  • Core working hours: 8 hours per day Monday – Friday.
  • Flexi hours (8:00am – 10:00am / 4:30pm – 6:30pm).
  • Training courses with great career development opportunities


Work Level
Employment Type
Full Time
9-12 Millions Gross
Valid Until
July 31, 2024
Vivu Journeys
View profile
Destination Management
Company size
60 employees
Founded in
(+84) 24 3926 3148 (+84) 24 3926 **** Show

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