May 21, 2024

•    Welcome and register the guest according to the procedures
•    Assign room and accommodate special request whenever possible
•    Reconfirm the room rates, room location, and types of room with guests at check in
•    Promptly notify housekeeping of all late check-out, early check in and special requests
•    File and post all charges to guest accounts
•    Use proper telephone etiquette
•    Follow the message handling procedures
•    Report any unusual occurrences and requests to his/ her superior
•    Get information about of the daily activities and meetings taking place in the hotel
•    Maintain the cleanliness and neatness of the front desk area
•    Handle every kind of requests and complaints of the guests
•    Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it
•    Issue room key and conduct the inventory daily
•    Give suggestions and comments to his/ her direct supervisor
•    Handle all inquiries of guests and give all the information required
•    Inform bar staff arrival of guests
•    Prepare all the necessary forms required to carry out the daily operation
•    Complete guest check-in procedures
•    Change foreign currency based on the daily bank rate
•    Balance the cash, traveler’s checks, currency, credit cards received and hand them to the accounting department
•    Verify the transfer of guest charges from other departments like the restaurant
•    Prepare the bill for the guests
•    Make reports to the accounting department
•    Verify if all the expenses have been charged on the bills of the guest and their amount
•    Handle payments
•    Complete guest checkout procedures
•    Settle guest account
•    Prepare the records upon checkout and check in
•    Prepare change requests
•    Perform other duties as maybe assigned

Minimum 1 year
Work Level
Employment Type
Valid Until
June 30, 2024
Victoria Hotels & Resorts Hoi An
View profile
Company size
120 employees
Founded in
0235 3927040 0235 392**** Show
Hoi An