Product Health & Safety Executive

POSITION PURPOSE 

·To take ownership of the company’s Health & Safety processes and checks for Hotels, transport and product partners to ensure H&S compliance across all destinations.

·To take ownership of Client Feedback and Feedback reporting.

· To ensure effective management of the product lifecycle.

· To update the supplier database for efficient retrieval and referral.

· To assist with cost benchmarking for packages and tours.

· To assist with scheduling business trips and inspection trips.

· To assist and take ownership of key product areas across Vietnam.

· To assist with additional ad hoc administrative tasks.

· To facilitate product research tasks.

· To help oversee our internal system and ensure accurate imagery, copy and rates.

JOB REQUIREMENT

· Uploading correct & adequate suppliers’ information to SharePoint promptly.

· Collecting and organizing supplier information under the template and contracting senior’s guidelines.

· Complete product briefs uploading to internal systems.

· Assist in collecting contracts and tariffs, benchmarking pricing and terms according to Contracting & Product Manager guidelines.

· Communicate with suppliers to gather key information, supporting the Product Manager

· Contribute to the planning and design of new and existing tours and itineraries.

· Manage the product lifecycle efficiently.

· Develop accurate client feedback reporting and product improvement suggestions.

· Support in new product pitches to win new business.

· Support existing B2B partners to ensure we provide them with the best product and client experience

· Conduct product research and competitor analysis to identify market trends and opportunities.

· Support teams across all Vivu destinations with H&S requirements and demands from country needs.

· To support suppliers with the completion of H&S.

· Manage the Health & Safety email account, serving as the primary communication point with Sanderson and Phillips

· Ensure the database is always as up-to-date as possible and monitor any suppliers whose H&S expires.

· Conduct in-person H&S inspections as required.

· Promptly report any concerns or challenges related to H&S compliance.

· Contact suppliers to arrange meetings and site inspections.

· Ad hoc tasks as per the Product Manager’s request and guidelines.

· Create and complete product databases.

· Contact, walk through and ensure H&S procedures are adhered to by our Hotel and Product partners. Manage time to complete tasks carefully, thoughtfully and timely

QUALIFICATION AND EXPERIENCE

• University graduate.
• Previous experience in tourism and hospitality either through studies or previous roles is beneficial.
• Experience of travel in Vietnam.
• Excellent interpersonal skills across a variety of cultures.
• Good command of both written and spoken English. Fluency in Vietnamese.
• Must be proficient in using technology and working with software applications (Office Suite).

OTHER SKILLS REQUIREMENTS AND ATTRIBUTES

• A self-starter can work independently and as part of a team to meet deadlines and targets.
• Able to problem solve.
• High attention to detail.
• Willingness to travel extensively throughout Vietnam when required.
• Able to work flexibly when required.
• Manages work well to complete tasks carefully, thoughtfully, and in a timely fashion.
• Aligns with our TMG Company core values “MỘT”.

WHAT WE OFFER

• A competitive compensation package including salary, allowance, bonus, and paid leave.
• Complimentary two-night Hotel stay at TMG properties.
• Exclusive travel with discounted rates for TMG staff, including our cruises, hotels, seaplanes, and F&B.
• Personal Health Insurance and 24/7 Personal Accident Insurance.
• Career pathways & professional development.
• Travel domestically & overseas as required by the business.
• Opportunity to join company team building events and ‘TMG Day’.