Research & Reporting Officer

OUR COMPANY POSITION

Vivu Journeys is a destination management company on the brink of an exciting new venture into the Travel industry. Our CEO founded his first DMC (Destination Management Company) in 1994 and by 2018 the company had expanded outside of its home, Vietnam, to span 11 countries within South East Asia, carrying close to half a million passengers throughout the region that same year. We are delighted to be re-entering the DMC space and this time now operating in UK,  Ireland, Portugal, Spain, Vietnam, Laos, Thailand, Cambodia with bigger plans to expand globally.

Typically, a DMC works as a middleman buying product from hotels, transport and touring companies to sell onto Tour Operators or Travel Agents at a profit. For ViVu, in addition to connecting our partners with key suppliers, we will also be creating and operating our own product and tapping into the other hospitality arms of our Parent company, TMG.

TMG is a leading travel & hospitality business within Asia offering 4 different pillars within travel; DMC, Hotels and cruises – we own 11 hotels and 7 river and sea boats with plans to expand our assets as we move into these new markets; Airlines, we own 3 seaplanes that operate in our homeland Vietnam and are about to embark on an exciting new airline project within Asia; Online – As one of Vietnam’s most successful Online travel Agents, we are industry leaders in technology, developed inhouse.

POSITION PURPOSE

The Research and Reporting Officer will play a critical role in delivering key insights, reports, and market intelligence to support the UK and Australia offices. This position involves research, competitor analysis, reporting, and administrative support, and management of a team of interns.

MAJOR TASKS

Research & Reporting

• Develop and maintain monthly research papers.
• Prepare Monthly Sentiment Reports for all clients.
• Compile Weekly PR clippings to track media coverage and trends.
• Conduct Client Tour Operator and Brochure Audits to monitor market positioning.
• Carry out Competitor Analysis for both SLC and Destination Clients.
• Develop and distribute Newsletters for Destination Clients.
• Manage and update UK and Australia Market Research to support business strategy.
• Maintain and update the Tour Operator Databases and Trade Map with accurate and up-to-date information.

Administrative & Event Support

• Maintain client folders with accurate filing and documentation.
• Assist with New Business Presentations by gathering relevant insights and data.
• Support Event Management, including guest lists, name badges, and post event reports.

Additional Administrative Support (As Required)

• Support general administration duties, including managing insurance and office supplies.
• Coordinate onboarding for new interns, including setting up emails, laptops, phones, and business cards.

QUALIFICATION AND SKILL REQUIREMENTS

Key Skills & Requirements:

• Strong analytical and research skills with experience in market intelligence.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Canva) and digital research tools.
• Ability to work independently and collaboratively across different time zones.

Desirable Experience:

• Previous experience in research, reporting, or marketing role.
• Background in travel, tourism, or hospitality industries is a plus.
• Experience supporting international teams or executive-level reporting.

This is an exciting opportunity to support high-level decision-making while gaining valuable experience in research, analysis, and reporting within a global business environment.

WHAT WE OFFER

• A competitive package with highly attractive bonuses
• Educational and annual company trips
• Vibrant culture and working environment
• Generous annual leave
• An annual health package of gym membership and performance watch
• Core working hours: 8 hours per day Monday – Friday.
• Training courses with great career development opportunities