Sophia Smith

About

Analytical, detail-oriented professional with 8+ years of extensive experience in providing exceptional customer service, administering customer transactions, and promoting company offerings in the banking industry. Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of financial transactions in a fast-paced environment

Honor Awards

• Bank Teller of the Year (2019)
  Double Star National Bank
• The Employee of the Month – 8 times in 4 ears
  Bank of Pennsylvania. Lancaster Branch

Languages

• English
  Native or Bilingual Pronciency
• Spanish
  Full Professional Proficiency
• French
  Full Professional Proficiency

Skills

• Analytical & Critical Thinking
• Cash Drawer Balancing
• Client Management
• Complex Problem-Solving
• Exceptional Customer Service
• Record-keeping & Documentation
• Staff Training & Development

Work Experience

08/2017 - Present

Bank Teller

Double Star National Bank

Administer the balancing of the branch's vaults, Automated Teller Machines (ATMs), Teller Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs) with a daily total of more than $200K.

07/2013 - 07/2017

Bank Teller/Lead

Bank of Pennsylvania, Lancaster Branch

Demonstrated leadership in implementing adequate training to team members, resulting in improved performance and customer service delivery, which increased the existing client base by more than 30%.

01/2013 - 06/2013

Banking & Finance Intern

Blue Verticals Credit Union

Education & Training

2010 - 2012

MS. in Banking and Finance

The University of Philadelphia