KEY RESPONSIBILITIES
This role provides support to reservations and operations to arrange the services for the customers in Asia and Europe.
- Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the system
- Work with Contracting and Operations team to get the best deal from the suppliers for the series trip and Group departure
- Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients) as well as internal customers
- Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
- Follow up after sales to ensure customer satisfaction
JOB REQUIREMENTS
- Pre graduates or Fresh graduates
- Experience in sales & reservations is a plus point
- Fluent in national local language and English
- Proficient with Microsoft Office applications
- Strong communication skills for internal & external purposes
- Good sales skill
- Good communication and writing skills
- High standards of customer service
- Able to problem solve and make decisions consulting others as required
- Able to work under pressure and juggle multiple tasks
- Humble – quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.
- Smart – good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions
WHAT WE OFFER
- A competitive compensation package including salary, allowance, bonus and paid leave
- Flexible working hours
- Career pathways & professional development – opportunity to work full time after the internship
- Travel domestically & oversees as required by the business
HOW TO APPLY
Please submit your resume and letter of interest to hn.operations@vivujourneys.com and jobs@tmgroup.vn
